Control Centre Representative

Looking for the next step in your career? Join our team!
Readypower Rail Services is a growing rail plant hire company looking for a motivated Control Centre Representative (CCR) to support our customers out of hours.

This is a full time, permanent position based from our Head Office in Winnersh.

The role:

The CCR is a key role in our Operations Team and is responsible for providing a professional out of hours support function to the Group, reporting and facilitating responses to issues raised by customers, staff and members of the public.

The ideal candidate will thrive on providing excellent customer service and work with our teams to provide positive outcomes to our clients and colleagues on site (e.g., arranging replacement people, plant or equipment, Fitter response, etc.).

The CCR is also responsible for gathering and collating information, producing daily reports and escalating issues to management as required.

Shifts will be 6pm to 6am with an occasional day shift of 6am to 6pm. The role is based in our head office located in Winnersh. Full training will be provided to include management mentoring support. The Control Centre is operational seven days a week.

Requirements:

• At least 1 year of experience in a call handling, customer service representative, or similar role
• Ability to deal with callers on the telephone, building rapport and remaining composed under pressure whilst delivering excellent customer service
• Strong problem solving and decision-making abilities, able to find practical solutions to issues as they arise
• Excellent organisation skills with experience of managing conflicting deadlines
• Confident IT user, proficient in the use of Microsoft Office software.

Hours:

• This opportunity is a 39 hour week contract, or 156 hours over a 28 day roster, covering seven days a week

Location:

• Winnersh

Benefits:

• Competitive hourly rates
  • Midweek: £12.81 per hour
  •  Weekend: £14.86 per hour
• Free on-site parking
• Pension scheme
• Overtime available

Closing date:

11 July 2025

 

Apply Now